Effective from: 1^st April 2026

Sofaya Harmony respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or communicate with us.

As a mental health provider based in the United States, we follow applicable privacy laws and healthcare regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

By using our services, you agree to the practices described in this policy.

1.1     Information We Collect

We collect information to provide safe, effective, and personalized care.

1.1.1     Personal Information

This may include your name, email address, phone number, date of birth, and contact details when you fill out forms or schedule appointments.

1.1.2    Health Information (Protected Health Information – PHI)

We may collect medical and mental health information such as symptoms, diagnoses, treatment history, medications, and session notes.

1.1.3    Insurance Information

If applicable, we collect insurance details to verify coverage and process claims.

1.1.4    Technical Information

We may collect IP address, browser type, device information, and website usage data through cookies and analytics tools.

1.2    How We Use Your Information

We use your information to provide and improve our services.

• To schedule and manage appointments
• To provide mental health and psychiatric care
• To create personalized treatment plans
• To communicate with you about your care
• To process insurance claims and billing
• To comply with legal and regulatory obligations
• To improve our website and user experience

We only use your information in ways that are necessary, relevant, and respectful of your privacy.

1.3    HIPAA Compliance and Health Data Protection

Sofaya Harmony complies with HIPAA regulations to protect your Protected Health Information (PHI).

We ensure that:

• Your health information is kept confidential
• Access is limited to authorized professionals only
• Secure systems are used for storage and communication
• Information is shared only when necessary for treatment, payment, or healthcare operations

We do not sell or misuse your health information.

1.4    How We Share Your Information

We only share your information when necessary and appropriate.

We may share information with:

• Healthcare providers involved in your care
• Insurance companies for billing and claims
• Secure third party service providers supporting operations
• Legal or regulatory authorities when required by law

All third parties are required to protect your information and follow strict confidentiality standards.

1.5    Your Rights and Choices

As a patient or user, you have important rights regarding your information.

You may:

• Request access to your records
• Request corrections to inaccurate information
• Request restrictions on how your data is used
• Request confidential communication methods
• Request a copy of your records

To exercise these rights, you may contact us directly using the details provided below.

1.6    Data Security

We take appropriate measures to protect your information from unauthorized access, loss, or misuse.

These measures include:

• Secure electronic systems
• Encrypted communication when applicable
• Access controls for sensitive information
• Regular monitoring and updates of security practices

While we take strong precautions, no system can be completely secure. We encourage you to also take steps to protect your personal information.

1.7    Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Understand how visitors use our website
• Improve performance and functionality
• Customize content based on user behavior

You can manage or disable cookies through your browser settings.

1.8    Third Party Services and Links

Our website may include links to third party websites or services.

We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before sharing any information.

1.9    Telehealth and Online Services

If you use virtual or online therapy services, we take steps to ensure your sessions are secure and confidential.

However, you should be aware that:

• Internet based communication carries some level of risk
• You are responsible for ensuring privacy on your device and network
• Sessions should be conducted in a private and secure environment

We use secure platforms designed to protect your confidentiality.

1.10 Retention of Information

We retain your information only as long as necessary to:

• Provide ongoing care
• Meet legal and regulatory requirements
• Maintain accurate medical records

After this period, your information is securely deleted or archived as required.

1.11  Children’s Privacy

Our services are intended for adults unless otherwise specified.

We do not knowingly collect personal information from children without proper consent from a parent or legal guardian.

If you believe a child has provided information without consent, please contact us so we can take appropriate action.

1.12  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, laws, or regulations.

Any updates will be posted on this page with a revised effective date. Continued use of our services indicates your acceptance of these changes.

1.13 Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your information, you may contact us:

Sofaya Harmony

New York, United States

We are committed to addressing your concerns with care, respect, and transparency.